Exercise: Working Practices

The rows further down need to line up horizontally, like in the following illustration. When this is not the case, please switch to a device with a larger screen or download the pdf-version.

PDF version:

Which Working Practices Have Become Preferred Practices During the Previous Decade?

Please answer the question for two perspectives:

Perspective 1: By looking at a large organization/company or a system like health services (chose one)

Perspective 2: By looking at a team you work(ed) for or the practices you apply yourself (chose one)

For each perspective, how many times have you selected the left and the right column?

One choice per row

Split complex challenges into parts.

When the challenge is complex, apply self-organization.

Use linear processes (step by step; if the situation is X, then do Y).

Create natural process flows (like round­abouts on the road have replaced rigid traffic lights).

Management and experts provide the decisions to make (via directions, rules, standards, processes, and IT applications).

People have the freedom to make decisions for the situation at hand.

Build on what you have.

Stop doing what does not work.

Define what you are talking about.

Use patterns: everybody can have a somewhat different view.

Demonstrate short-term action when problems occur.

Resolve problems at their root cause(s).

When there is insufficient compliance: Enforce compliance with best practices, processes, strategies, and standards.

Give people the freedom to do what makes business sense

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